Frequently Asked Questions (F.A.Q.)
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are secured and encrypted.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make a change, please contact us within 1 hour of placing your order. Once an order has been fulfilled, we're unable to make modifications.
Will I receive an order confirmation?
Yes! A confirmation email will be sent to you immediately after your order is placed. Please check your spam folder if you don't see it within a few minutes.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. You'll receive a tracking link as soon as your order ships.
Do you ship internationally?
We currently ship within the US and are working on expanding to international markets. Stay tuned for updates!
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it to monitor your delivery in real time.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Sale items are final sale.
How do I start a return or exchange?
Contact us through our Contact page with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return. You'll be notified by email once it's been issued.
Products & Sizing
How do I find the right size?
Each product page includes a detailed size guide. If you're between sizes, we generally recommend sizing up for a more relaxed fit.
Are your products true to size?
Most of our items run true to size. Any exceptions are noted in the product description.
Repair Service
Do you offer repairs?
Yes! We offer a professional repair service for apparel and accessories. Visit our Repair Service page to learn more and get started.
Still Have Questions?
We're here to help. Reach out to our team via our Contact page and we'll get back to you within 24–48 hours.